Shipping Policy

Order Processing

After payment confirmation, orders generally require 1–3 business days for processing. Processing may include order verification, stock confirmation, preparation and protective packaging. Orders received on weekends or public holidays may begin processing on the next business day. Busy periods or order verification may extend this estimate.

Shipping Methods and Estimated Transit

Standard shipping is estimated at 10–20 business days after dispatch. Express shipping, where offered at checkout, is estimated at 5–10 business days after dispatch. Processing time is separate from transit time. Available methods, destination eligibility and shipping charges are displayed at checkout. All delivery times are estimates, not guarantees.

Tracking

Tracking information will be emailed after dispatch when available. Carrier systems may take a few business days to register the first scan or show updates. If you do not receive tracking information or the tracking status appears abnormal for an extended period, contact service@penvako.com and include your order number.

Address Changes

Please check the delivery address, postal code and contact details before completing checkout. If you need to correct an address, contact us immediately. Once an order enters preparation or is handed to the carrier, an address change may no longer be possible.

International Delivery and Customs

International orders may be subject to customs inspections, import duties, local taxes or clearance fees. Unless the checkout explicitly states otherwise or local law requires a different arrangement, charges not collected at checkout may be the recipient’s responsibility. Customs processing may extend delivery time.

Delayed, Missing, or Damaged Parcels

If your order exceeds the estimated delivery window, tracking suggests it may be missing, or an item arrives damaged, contact customer support with the order number and tracking details. For damage, include photos of the item and packaging where possible and retain the packaging for review. We will assess the available information and explain the next steps under store policy and applicable law.

Shipping Contact

Email: service@penvako.com

Phone: +1 6086731174

Website: https://penvako.com

Operator: Shenyang Zhongying Building Materials Trading Co., Ltd.